Last updated: September 5, 2026
At CarBookingClub, operated by TravelOgent LLC, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, booking changes, refunds, and related charges may be handled when you use our website or services.
Because CarBookingClub may provide access to rental options from independent third-party rental companies and suppliers, cancellation and refund terms can vary depending on the rental provider, vehicle, location, booking type, and rate selected.
We recommend reviewing the cancellation terms displayed during the booking process and included in your reservation confirmation before making a reservation.
1. Cancellation Policies May Vary
Each rental provider may have its own cancellation and refund rules.
Depending on the reservation, you may receive:
- A full or partial refund
- A refund subject to a cancellation fee
- A credit or alternative arrangement, where offered
- No refund for certain non-refundable reservations
The specific cancellation terms applicable to your reservation will generally be determined by the rental provider and the rate or booking option selected.
2. How to Cancel Your Reservation
If you need to cancel a reservation, please review your booking confirmation for the applicable cancellation instructions.
Where cancellation assistance is available through CarBookingClub, you may contact our customer support team using the contact information provided on our website.
We recommend submitting cancellation requests as soon as you know that you will not be using your rental. Waiting until close to the pickup time may result in additional charges or loss of eligibility for a refund.
A cancellation is not considered complete until you receive confirmation that the cancellation request has been successfully processed.
3. Refundable Reservations
If your reservation is eligible for a refund, the amount refunded will depend on the applicable terms of the reservation.
For eligible cancellations, the refundable amount may be reduced by applicable cancellation fees, administrative charges, or other amounts permitted under the booking terms.
If the rental provider processes the refund, the timing of the refund may depend on the provider and the payment method originally used.
4. Non-Refundable Reservations
Some rental rates or promotional offers may be non-refundable.
If you select a non-refundable rate, canceling the reservation may result in the loss of some or all of the amount paid, subject to the terms provided at the time of booking.
We encourage you to carefully review the cancellation conditions before selecting a non-refundable rental option.
5. Changes to a Reservation
If you need to change your pickup location, drop-off location, rental dates, vehicle type, rental period, or other reservation details, availability and additional charges may apply.
Changes are not guaranteed and may be subject to the rental provider’s policies.
A change to your reservation may also result in a different rental price or the application of additional fees.
If a requested change cannot be accommodated, you may need to cancel the existing reservation and make a new reservation, subject to the applicable cancellation terms.
6. No-Show Reservations
If you fail to arrive at the designated pickup location at the scheduled time without canceling your reservation according to the applicable cancellation policy, the reservation may be treated as a no-show.
No-show reservations may be subject to a fee or may become non-refundable, depending on the rental provider’s terms.
If you expect to arrive late, contact the applicable rental provider as soon as possible. We cannot guarantee that a vehicle will be held after the scheduled pickup time.
7. Late Returns
Returning a rental vehicle later than the agreed return time does not automatically qualify as a cancellation or refund.
Additional rental time, late-return fees, taxes, or other charges may apply depending on the rental provider’s policies.
If you need to extend your rental period, contact the rental provider before the original return time whenever possible. An extension is subject to availability and provider approval.
8. Early Returns
If you return a rental vehicle earlier than the date stated in your reservation, you may not automatically receive a refund for unused rental days.
Any refund or adjustment for an early return will depend on the applicable rental provider’s terms and the rate you selected.
9. Provider-Initiated Cancellations
In some circumstances, a rental provider may cancel or be unable to fulfill a reservation due to vehicle availability, operational issues, eligibility requirements, or other circumstances.
If a provider cancels your reservation, any refund or alternative arrangement will generally be handled according to the provider’s applicable policies.
CarBookingClub may assist with communication or finding another available option where possible, but we cannot guarantee that an alternative vehicle or equivalent price will be available.
10. Refund Processing Time
When a refund is approved, the time required for the funds to appear in your account may vary.
Refund processing may depend on the rental provider, payment processor, financial institution, and payment method used.
CarBookingClub cannot control processing times imposed by third-party providers or financial institutions.
11. Service Fees
Where applicable, CarBookingClub or a third-party provider may charge service, administrative, or booking-related fees.
Any applicable fees and their refundability should be reviewed during the booking process and in your reservation confirmation.
Unless otherwise stated, fees that have already been earned or incurred may not be refundable.
12. Special Circumstances
Certain situations may affect cancellation or refund eligibility, including severe weather, natural disasters, transportation disruptions, government restrictions, emergencies, or other circumstances outside a customer’s or provider’s reasonable control.
Any refund, credit, waiver, or exception in these situations will depend on the policies of the applicable rental provider and the circumstances involved.
We encourage customers affected by unexpected travel disruptions to contact us or the rental provider as soon as possible.
13. Third-Party Bookings
If your reservation is completed directly with a third-party rental company, supplier, or booking provider after being referred through CarBookingClub, that company’s cancellation and refund policy may apply.
CarBookingClub is not responsible for a third party’s failure to issue a refund when the applicable booking terms do not provide for one.
For questions regarding a third-party reservation, please refer to your confirmation email and contact the provider identified in your reservation details.
14. Contact Us
If you have questions about canceling a reservation or believe you are entitled to a refund, please contact us with your booking information.
- Email: info@carbookingclub.com
- Phone: +1 (888) 990-1292
- Address: 76-33 166th St, Fresh Meadows, NY 11366-1266, United States
When contacting us, please provide your reservation or booking reference number where available so we can assist you more efficiently.
15. Changes to This Policy
TravelOgent LLC may update this Cancellation & Refund Policy from time to time to reflect changes to our services, booking arrangements, or applicable requirements.
Any updates will be posted on this page along with a revised "Last Updated" date.
Your use of CarBookingClub after an updated policy is posted will be subject to the revised policy, to the extent permitted by applicable law.