What we can help with
- Finding and comparing available rental options for your dates and location
- Understanding rental requirements, such as driver age, license, and payment methods
- Questions about a reservation you made through CarBookingClub
- Cancellation and change requests, where the rental provider’s terms allow
- Privacy requests relating to your personal information
What the rental provider handles
Depending on the rental option selected, reservations may be fulfilled by third-party rental companies, suppliers, or other service providers. That provider may be responsible for matters including:
- Vehicle availability
- Vehicle condition
- Pickup and drop-off
- Rental eligibility
- Security deposits
- Insurance and protection options
- Fuel policies
- Mileage restrictions
- Additional fees
- Cancellations and refunds
- Vehicle substitutions
- Rental extensions
- Customer service at the rental location
For questions regarding a third-party reservation, please refer to your confirmation email and contact the provider identified in your reservation details. See our Disclaimer and Terms & Conditions for more detail.
Response times
We will make reasonable efforts to respond to questions and requests in accordance with applicable law. Where a request relates to a reservation with a pickup date that is close, please call us so that we can assist you more quickly.